Shipping & Returns

 

DOMESTIC SHIPPING POLICY
All orders are processed within 7-10 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
*For expedited or overnight delivery please contact the shop directly.  Overnight delivery is only available for orders with delivery addresses within the continental United States.

SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES AND TAXES
A sales tax of 4% for the state of Hawaii will be applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES
The Mick’s House of Fleetwood is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

INTERNATIONAL SHIPPING POLICY
Please call (808) 868-2210 or e-mail [email protected] for any further questions.

RETURN POLICY
For online orders you have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item.  If your return is approved, we will initiate a store credit.  You will be responsible for paying for your own shipping costs to return the item.

*Sale items are final sale.